The drawbacks of being a one man shop were in evidence this morning. A customer made an appointment with me on Friday to have her vehicle checked out for a squealing noise in the front wheels. I was clear on the phone she would have to leave the vehicle off. However, when she came in she expected to wait for it. I explained I can’t do that and perhaps another shop would be a better fit. The reason for this is I greet all my customers, write up the invoices for estimate, check the vehicles out, get the okay for the work, order the parts, do the job, close up and test drive the vehicle, call the customer and take payment. In between I do maintenance jobs such as oil and filter changes that don’t require ordering parts or a test drive while the customer waits. This may sound impossible but I’ve been doing it for a very long time. It is impossible if all the people having repairs done are waiting in my office.
This customer understood. Since I heard her driving in and I’m quite knowledgeable on the sound of disc brake sensor tang rubbing on the rotor noise, I told her she needed disc brakes and gave her an approximate price if only the pads needed replaced. I told her to give me a call if she couldn’t find a place that would do the job while she waited. She was happy to know what the sound was although she said the people who checked the vehicle the month before said the brakes were fine. I’m sure she’ll find a place where they’ll do it while she waits in these grim times, but the times are still not grim enough for me to start doing these repairs while the customer waits. There are just too many variables. And besides, I’m old. :)