This episode is under general info. Over the last couple months, I’ve had the unfortunate experience of being the middle man between three different dealerships in the area, and customers with legitimate warranty issues. They were all different makes, so it may be just a hard line tactic here in the San Francisco Bay Area. I’ll skip the boring details, and get right to the chase. Customer comes in to have late model vehicle checked out. I find their problem listed under legitimate warranty coverage. Customer gets run around at dealer, including the usual independent garage insults directed at me; which I take good-naturedly, because I’ve been in business longer than any of them. I talk the customer into using my diagnostic findings in a call to their particular vehicle manufacturer’s customer service hotline, listed in the owner’s manual. In all three cases, the manufacturers put in a call to the dealer with an order to fix under warranty.
I know there are unscrupulous people who buy a new car; and then expect the dealer to make good on everything, including stuff their own poor maintenance habits caused. That does not mean it’s okay to give everyone through the door the old heave-ho. If you read this, and you have a relatively new vehicle with warranty issues, keep the old adage in mind about the ‘squeaky wheel gets the grease’. Use the customer service hotline when there is a question. Anything to do with emission controls, by law, has at least a five year/50,000mile to ten year/100,000 mile warranty, depending on your location.