“Hi, can you throw a clutch in this today?”
I could; but regrettably for both of us, I’m not going to. I have four vehicles in the shop, all of which must leave before five.
“No, but I can make you an appointment to leave your truck off on Monday for me to get started on it,” I offered.
“Next week?” The nice man chuckled as he started getting back in the truck. “I need this done today, thanks anyway.”
“No problem,” I replied amiably. “Good luck, come and see me if things don’t work out.”
“I will, thanks,” he said and left, leaving burnt clutch fumes in his wake.
This is a competitive business, and if you snooze, you lose; but I’ve learned over the years not to promise what I can’t deliver. My other customers depend on me repairing the vehicles they had appointments for on time. Since he came in at just before noon, everything would have had to go perfectly, and they seldom do.
I could have said sure, sign right here, and had the transmission out on the floor in less than an hour, leaving me enough time to finish my other jobs. A quick call to the