tag:blogger.com,1999:blog-1405576651020920367.post4960005959667835551..comments2024-03-09T05:53:46.954-08:00Comments on Bernard's Blog: Shop BatteryBernardLhttp://www.blogger.com/profile/09722619048888613647noreply@blogger.comBlogger8125tag:blogger.com,1999:blog-1405576651020920367.post-1402345571764945822009-07-18T05:09:29.345-07:002009-07-18T05:09:29.345-07:00"CustomerIDon'tCareToSellTo: "How mu..."CustomerIDon'tCareToSellTo: "How much is it without the warranty."<br /><br />LOL!BernardLhttps://www.blogger.com/profile/09722619048888613647noreply@blogger.comtag:blogger.com,1999:blog-1405576651020920367.post-86565175017024417692009-07-17T23:03:12.620-07:002009-07-17T23:03:12.620-07:00There are just some engines that I will not sell -...There are just some engines that I will not sell - 2.7L Chrysler engines in any year, 4.7L engines prior to '04, ford 4.2L engines - you get the picture. "We don't have them" gets a much... shorter response than "We don't sell them."<br /><br />My favorite response when quoting a customer goes like this:<br />Me: "All our engines with under 50,000 miles come with a two year warranty."<br />CustomerIDon'tCareToSellTo: "How much is it without the warranty."<br /><br />D'oh!Matthew Nowlinhttps://www.blogger.com/profile/09724665687123205487noreply@blogger.comtag:blogger.com,1999:blog-1405576651020920367.post-32022760481368348572008-05-21T16:57:00.000-07:002008-05-21T16:57:00.000-07:00Customer service is not for the faint of heart, VL...Customer service is not for the faint of heart, VL. Blogging and writing about my encounters helps. :) I try to keep in mind many first time customers have had bad experiences at other shops.BernardLhttps://www.blogger.com/profile/09722619048888613647noreply@blogger.comtag:blogger.com,1999:blog-1405576651020920367.post-19344106985228122352008-05-21T12:40:00.000-07:002008-05-21T12:40:00.000-07:00People can be truly amazing at times. You need a...People can be truly amazing at times. You need a lot of patience to be in business, no matter what the business, it seems.Virginia Ladyhttps://www.blogger.com/profile/16641613214603672322noreply@blogger.comtag:blogger.com,1999:blog-1405576651020920367.post-75345594440804201462008-05-21T06:40:00.000-07:002008-05-21T06:40:00.000-07:00Good point, Bernita. :)Good point, Bernita. :)BernardLhttps://www.blogger.com/profile/09722619048888613647noreply@blogger.comtag:blogger.com,1999:blog-1405576651020920367.post-1336900396690153632008-05-21T06:06:00.000-07:002008-05-21T06:06:00.000-07:00"If only I could conjure Layla… :)"But then you'd ..."If only I could conjure Layla… :)"<BR/>But then you'd be tripping over gerbil balls...Bernitahttps://www.blogger.com/profile/05264585685253812090noreply@blogger.comtag:blogger.com,1999:blog-1405576651020920367.post-49422741728022746762008-05-20T15:49:00.000-07:002008-05-20T15:49:00.000-07:00Boy, Jordan, if only you knew. I've left stuff off...Boy, Jordan, if only you knew. I've left stuff off the blog because it makes better fiction. Sometimes, like when the mattress-on-a-shopping-cart-guy came in, I have to make a conscious decision whether to write it up or not, because even I don't believe it. :)BernardLhttps://www.blogger.com/profile/09722619048888613647noreply@blogger.comtag:blogger.com,1999:blog-1405576651020920367.post-43135404697402365742008-05-20T13:00:00.000-07:002008-05-20T13:00:00.000-07:00People are so cheeky. I can't believe some of the ...People are so cheeky. I can't believe some of the responses you get and yet, I know they're all true. *ggg*Jordan Summershttps://www.blogger.com/profile/00437563784716604402noreply@blogger.com